Guidelines for using your Candibean wallet responsibly.
Purpose
The Usage Policy explains how the Candibean wallet can be used and the responsibilities of each user.
Wallet & Savings Ownership
- Individual Account: Each main entertainment wallet is tied to a single user account and is for personal entertainment spending only.
- Savings Pots: Users may create Savings Pots for specific goals. While you are the administrator of pots you create, funds contributed by invited members remain tracked within the pot until used or the pot is disbanded.
- Security: Users must keep their login credentials and device access secure to protect their funds.
Ticket Requests & Event Search
- Submission: All ticket requests must be made through the app.
- Search Feature: The in-app Event Search is provided for convenience. Users must verify event details (date, venue, age restrictions) independently before submitting a request, as third-party data may occasionally change.
- Approval: Ticket purchases depend on available wallet balance (including any necessary Top-Ups). Candibean reviews each request to confirm availability and affordability.
Prohibited Activities
- Resale: Reselling tickets purchased through the wallet is strictly prohibited.
- Unauthorized Access: Using someone else's wallet or attempting to access a Savings Pot you were not invited to.
- Fraud: Fraudulent requests, manipulating top-up transactions, or attempting to exploit the referral system.
- Data Misuse: Scraping or misusing data from the Event Search feature.
Consequences of Misuse
- Suspension: Candibean may suspend or terminate wallets involved in misuse or fraud.
- Cancellation: Any tickets purchased through fraudulent activity may be canceled without refund.
- Freezing: Wallet funds and Savings Pots may be frozen pending investigation into suspicious activity.
User Responsibility
- Accuracy: Users must provide accurate information when requesting tickets or adding banking details for withdrawals.
- Review: Users are responsible for reviewing final event details before submission.
- Compliance: Users must comply with all rules and regulations set by the event organizers and venues.
App Security
- Candibean uses encryption and secure storage to protect wallet data.
- Users should update their passwords regularly and report suspicious activity immediately to support.