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Google Play & POPIA Compliance

Account & Data Deletion Request

In compliance with Google Play Store User Data Policy & POPIA (Act 4 of 2013)

Important Notice: When you delete your Candibean account, your personal profile, authentication credentials, active digital tickets, and unredeemed partner vouchers will be permanently deactivated and removed from the active system. This action cannot be reversed.

How to Delete Your Account

Candibean provides two easy ways to delete your account and associated personal data:

Option 1: Inside the Android App (Instant)

If you have the Candibean app installed:

  1. Open the Candibean app and log in.
  2. Tap on Profile in the bottom navigation.
  3. Scroll down and tap Delete Account.
  4. Confirm the prompt. Your account will be deleted immediately.

Option 2: Web Deletion Request (Below)

If you have already uninstalled the app or lost access to your device, complete the web request form below. Our compliance desk will process your deletion request and send a verification email within 48 hours.

Web-Based Account Deletion Request Form

Account Deletion Request Received: Your request has been escalated to our Compliance and Support Team under Reference ID: .

An automated confirmation report has been sent to your registered email address (). Your account, credentials, and personal identifiers will be reviewed and permanently expunged within 48 business hours in accordance with POPIA and Google Play Store policies.

What Data Is Purged vs. Retained

  • Immediately Erased: Full name, profile photo, authentication tokens, password hashes, and marketing communications.
  • Statutory Financial Retention: Under Section 29 of the South African Tax Administration Act (Act 28 of 2011) and FICA, completed historical transaction logs and accounting invoices must be retained securely for five (5) years before permanent destruction.

Assistance & Inquiries

If you experience any issues deleting your profile, contact our support team directly: