Terms of Service

1. The Candibean Platform

Candibean provides a closed-loop entertainment and lifestyle platform that enables users to pre-purchase and allocate Prepaid Value exclusively toward:

• Verified digital event and concert tickets with dynamic QR check-in codes and zero hidden booking markups.
• Prepaid transport ride vouchers (such as Uber Ride Vouchers) for safe travel to and from social events.
• Collaborative Group POTs enabling friends to pool closed-loop Prepaid Value toward shared event tickets and group outings.
• Promotional platform rewards, including Vibe Coins, Daily Vibe Check-Ins, and the Weekly Prize Safe.

2. Eligibility & Account Security

To register and maintain an account on Candibean, you must:

• Be at least 18 years of age or possess verified parent/legal guardian consent under South African law.
• Provide accurate, current, and complete registration details (full name, contact mobile number, and valid email address).
• Maintain the confidentiality of your authentication credentials and optional device-level Biometric App Lock. You are responsible for all actions conducted under your authenticated account.

3. Closed-Loop Prepaid Value, Membership Passes & Allocation Fees

Candibean Prepaid Value represents closed-loop prepaid voucher entitlements regulated under Section 63 of the Consumer Protection Act (Act 68 of 2008):

• Unit Parity: R1.00 of Prepaid Value represents R1.00 South African Rand (ZAR) of closed-loop purchasing power for tickets and lifestyle vouchers inside the Candibean platform.
• Closed-Loop Restriction (No Cash-Out or Peer-to-Peer Cash Transfers): Prepaid Value cannot be withdrawn as cash, transferred back to a bank account or card, or sent as peer-to-peer cash remittances to third parties. All platform reversals, POT refunds, and promotional rewards are credited strictly back to your in-app Prepaid Value balance.
• Statutory 3-Year Validity (CPA Section 63): All purchased Prepaid Value remains valid for at least three (3) years from the date of purchase, or until fully redeemed, whichever occurs first.
• Membership Passes & Pay-As-You-Go Allocation Fees (CPA Section 49 & ECTA Section 43): All platform service and allocation fees are transparently displayed prior to payment authorization via Paystack:
  • Starter Pass (R25/month): Allows you to pre-pay and allocate up to R1,000 per month in Prepaid Value with zero additional per-allocation percentage fees.
  • Premium Pass (R50/month): Allows unlimited monthly Prepaid Value allocations with zero additional per-allocation percentage fees, plus priority concierge access.
  • Pay-As-You-Go (Once-Off Pre-Payment): Users without an active monthly pass (or Starter Pass members allocating above their R1,000 monthly allowance) may make once-off pre-payments subject to a transparent 10% platform allocation and payment processing fee deducted at checkout (for example, a R100 once-off pre-payment deducts a R10 fee and credits R90.00 to your Prepaid Value).

4. Group POTs, Voluntary Early Exit Penalty (10%) & Leader Disbandment

Users may create or join collaborative Group POTs to pool closed-loop Prepaid Value with friends toward a shared event or outing target:

• Non-Interest Pooling: Group POT contributions represent re-allocated closed-loop Prepaid Value held solely toward the group's selected entertainment target. Group POTs are not investment schemes, stokvels, or deposit accounts, and earn zero interest.
• Goal Completion & Claiming: Once the Group POT reaches 100% of its target amount, only the designated POT Leader may submit the group ticket or voucher claim on behalf of the POT members. Individual members cannot exit a POT once the target has been reached or a group claim has been submitted.
• Voluntary Individual Early Exit & 10% Cancellation Fee (CPA Section 17): If a Group POT has not yet reached its target amount, an individual member (other than the POT Leader) has the right to voluntarily exit the POT early. In accordance with Section 17 of the Consumer Protection Act, a reasonable 10% early exit cancellation fee is deducted from that member's total POT contribution, and the remaining 90% is immediately credited back to the exiting member's personal Candibean Prepaid Value balance. The POT's accumulated balance is reduced by the member's full original contribution.
• Disbandment by POT Leader (0% Fee / 100% Refund): If the POT Leader disbands the Group POT before a group claim is completed, no penalty fee (0%) is charged. 100% of each member's contributed Prepaid Value is automatically and immediately restored to their respective personal Candibean Prepaid Value balances in accordance with Section 65 of the CPA.

5. Event Tickets & Uber Ride Vouchers

• Event Tickets: Approved event tickets generate a cryptographically signed, dynamically refreshing check-in QR code inside your app under My Tickets. Screenshots or static copies of dynamic QR codes are invalid at venue doors to prevent ticket fraud.
• Uber Ride Vouchers: Users may redeem Prepaid Value for official Uber Ride Vouchers. Once an Uber voucher request is approved and a voucher code/link is issued, the voucher is governed by Uber's terms of use and validity dates displayed on the stub.
• Declined or Unfulfilled Requests: If a ticket or Uber voucher request cannot be fulfilled or is declined by our concierge desk, 100% of the deducted Prepaid Value is automatically restored to your in-app Prepaid Value balance. For full cancellation terms, see our Cancellation & Refund Policy.

6. Vibe Coins, Daily Vibe & Weekly Prize Safe (Promotional Rules)

In accordance with Section 54 of the Lotteries Act (Act 57 of 1997) and Section 36 of the Consumer Protection Act (Act 68 of 2008):

• Vibe Coins Have No Monetary Value: Vibe Coins are free promotional loyalty points earned through in-app engagement (such as Daily Vibe check-ins, streaks, and platform milestones). Vibe Coins cannot be purchased for cash, sold, exchanged for cash, or transferred between users.
• Weekly Prize Safe: Users may redeem accumulated Vibe Coins for promotional entries into the Weekly Prize Safe draw, which closes and draws automatically every Friday at 18:00 SAST using an automated server-side selection process.
• Closed-Loop Promotional Allocation: All Weekly Prize Safe rewards are credited strictly as non-withdrawable, closed-loop Candibean Prepaid Value to the winner's in-app balance for spending on event tickets or ride vouchers.

7. Referral Programme Disclosures

• When you share your unique Candibean referral code with a new user, and that referred user registers and completes a single qualifying pre-payment of R240.00 or more, a promotional reward of R20.00 in closed-loop Prepaid Value is allocated to your Candibean balance.
• Referral rewards are promotional closed-loop voucher allocations, are not cash commissions, and cannot be withdrawn as cash. Self-referrals, duplicate accounts, or abusive circular transactions will result in forfeiture of promotional rewards.

8. Transaction Security, Network Interruptions & Idempotency

• Server-Side Atomic Processing: All financial allocations, POT contributions, POT exits, and ticket/voucher redemptions are executed atomically on Candibean's secure cloud servers and protected by unique cryptographic idempotency keys.
• Internet Disconnections & App Closures: If your device loses internet connectivity, powers off, or if you close the app while a transaction is in flight, your local app state will never corrupt your balance or double-charge you. Once connectivity is restored, your app automatically synchronizes the final verified server ledger state.
• Cancellation While Processing: Once a request reaches our backend server, pressing back or closing the screen does not abort the atomic server transaction; the request will either complete once or fail safely with your full balance intact.

9. Account Termination & Deletion

You have the right to discontinue using Candibean at any time. You may permanently delete your account directly inside the Android app (via Profile → Personal Information / Delete Account) or by submitting an online deletion request at our Account Deletion Portal.

10. Statutory Disclosures (ECTA Section 43) & Official Contacts

In compliance with Section 43 of the Electronic Communications and Transactions Act (Act 25 of 2002), the following statutory information is disclosed:

• Full Legal Entity Name: Candibean Entertainment (Pty) Ltd
• Registration Number: 2024/715157/07 (Republic of South Africa)
• Physical Address & Domicilium: 41 Juta Street, Braamfontein, Johannesburg, Gauteng, 2001, South Africa
• Customer Support Desk: support@candibean.co.za
• Legal, POPIA & Compliance Notices: info@candibean.co.za
• Official Website: https://www.candibean.co.za