Candibean
1. The Candibean Service
Candibean provides a dedicated digital entertainment wallet designed to help users set aside and ring-fence money specifically for social spending, including:
- Digital event ticketing with zero hidden booking markups.
- Prepaid vouchers for partner barbershops, hair salons, and grooming lounges.
- Prepaid vouchers for verified auto detailing and car wash facilities.
- Dedicated transport credits for rides (such as Uber) to ensure safe travel to and from venues.
- Social Group Savings Pots allowing multiple users to pool funds for shared events.
2. Eligibility & Account Security
To register and maintain an account on Candibean, you must:
- Be at least 18 years of age or possess legal guardian consent under South African law.
- Provide accurate and complete registration information (name, mobile number, and valid email).
- Maintain the confidentiality of your authentication credentials. You are responsible for all actions conducted under your account.
3. Wallet Credits & Currency Parity
Candibean Credits represent prepaid utility value loaded by you into the app for social and entertainment spending:
- Parity: 1 Candibean Credit is equivalent to R1.00 South African Rand (ZAR).
- Statutory Validity: In accordance with Section 63 of the Consumer Protection Act, loaded prepaid credits remain valid for a minimum period of three (3) years from date of purchase.
- Service Provider Status (Non-Banking Entity): Candibean (Pty) Ltd is an entertainment technology and service provider, not a registered commercial bank under the South African Banks Act (Act 94 of 1990). Wallet balances do not constitute banking deposits and do not accrue interest.
- Closed-Loop System & No Cash Withdrawals: Candibean operates a closed-loop platform. Wallet credits (whether originally loaded or credited from event cancellations and refunds) are non-withdrawable to external bank accounts, debit/credit cards, or physical cash. All credits remain permanently available within your in-app wallet balance to purchase event tickets, service vouchers, or transport credits on the platform. For cancellation refund rules, please consult our Refund Policy.
4. Event Tickets & Entrance Guarantees
When you purchase an event ticket through Candibean:
- A secure digital check-in QR code is issued directly within your app under "My Tickets".
- Presenting your valid QR code at the door guarantees entrance, subject to the venue's age restrictions and legal admission rules.
- Candibean enforces a strict Zero Booking Fee policy—the price displayed is the final ticket cost.
5. Partner Redemptions (Barbers, Car Washes & Transport)
Vouchers generated for partner barbers, car washes, and transport rides must be presented for verification via the merchant's Candibean Terminal scanner. Candibean acts as an intermediary technology provider; quality of service is backed by the respective authorised partner in accordance with Section 54 of the CPA.
6. Group Savings Pots
Users may create or join collaborative Group Pots to save toward group milestones:
- Pot contributions are tracked transparently among pot members.
- Funds contributed to a Pot remain allocated to the designated event goal until ticket purchase or member withdrawal in accordance with pot rules.
7. Account Termination & Deletion
You have the absolute right to discontinue using Candibean at any time. You may permanently delete your account directly inside the Android app (via Profile → Delete Account) or by submitting an online deletion request at our Account Deletion Portal.
8. Governing Law & Dispute Resolution
These Terms are governed exclusively by the laws of the Republic of South Africa. In the event of an unresolved dispute, consumers retain all rights to escalate matters to the National Consumer Commission (NCC) or the South African Information Regulator.
9. Official Contacts
For inquiries, support, or notices:
- Customer Support: support@candibean.co.za
- Corporate & Legal Notices: info@candibean.co.za
- Website: https://www.candibean.co.za