Candibean
Non-Bank Closed-Loop Notice (Banks Act 94 of 1990): Candibean Entertainment (Pty) Ltd (Reg. No. 2024/715157/07) is a closed-loop entertainment technology platform and service provider, not a registered bank or deposit-taking institution. In accordance with platform operational rules, all approved refunds, declined request restorations, and POT refunds are credited exclusively to the user's in-app Candibean Prepaid Value balance. Users cannot request cash withdrawals, external bank EFT payouts, or card chargebacks.
1. Cancelled, Postponed, or Declined Ticket & Uber Voucher Requests (Section 54 CPA)
When an event published on Candibean is cancelled, substantially rescheduled by the organizer, or when a concierge ticket or Uber Ride Voucher request cannot be fulfilled:
- Declined Concierge Requests (Tickets or Uber Ride Vouchers): If a ticket or Uber Ride Voucher request is declined prior to fulfillment, 100% of the deducted Prepaid Value is automatically and immediately restored to your in-app Candibean Prepaid Value balance.
- Cancelled Events: Attendees are legally entitled to a 100% refund of the face value of the ticket, credited strictly and automatically to your Candibean Prepaid Value balance.
- Postponed Events: You may retain your digital ticket for the rescheduled date or request a 100% Prepaid Value refund to your Candibean balance within 14 calendar days of the postponement notice.
- Issued Uber Ride Vouchers: Once an Uber Ride Voucher request has been approved and an official Uber voucher code/redemption link has been generated and delivered to your app, the voucher is final and cannot be reversed.
2. Voluntary Event Ticket Cancellations (Section 17 CPA)
In accordance with Section 17 of the CPA, consumers may cancel an advance event ticket booking prior to the event. The net refund amount is returned strictly to your Candibean Prepaid Value balance, minus the applicable reasonable cancellation fee:
| Notice Period Before Event | Standard Cancellation Fee | Prepaid Value Refund |
|---|---|---|
| 30+ Calendar Days | 10% administrative fee | 90% Restored to Prepaid Value |
| 15 to 30 Calendar Days | 25% cancellation charge | 75% Restored to Prepaid Value |
| 7 to 14 Calendar Days | 50% cancellation charge | 50% Restored to Prepaid Value |
| Less than 7 Days / No-Show | 100% cancellation charge | No Refund |
* Statutory Exception: Under CPA Section 17(5), no cancellation charge is levied if the attendee is unable to attend due to hospitalisation or death of the attendee or an immediate family member, upon submission of reasonable documentary verification. 100% of the ticket value is restored to the attendee's Candibean Prepaid Value balance.
3. Group POTs: Individual Early Exit Penalty (10%) vs. Leader Disbandment (0%)
In accordance with Sections 17 and 65 of the CPA, refunds for collaborative Group POTs operate under the following transparent rules:
- Voluntary Individual Early Exit Before Target Is Reached (10% Penalty Fee): If a Group POT has not yet reached its target amount and has not been claimed, any contributing member (other than the POT Leader) may voluntarily exit the POT. A 10% early exit cancellation fee is deducted from that member's total POT contribution, and the remaining 90% is immediately credited back to the member's personal Candibean Prepaid Value balance.
- Disbandment by POT Leader (0% Fee / 100% Refund): If the POT Leader disbands the Group POT before a group claim is completed, zero penalty fees (0%) apply. 100% of each member's contributed Prepaid Value is automatically and immediately credited back to each contributing member's personal Candibean Prepaid Value balance.
- Target Reached Lock: Once a Group POT reaches 100% of its target amount or a group ticket/voucher claim is submitted by the POT Leader, individual voluntary exits are locked so the group booking can be fulfilled without disruption.
4. Closed-Loop Prepaid Value, Membership Passes & Allocation Fees (Section 63 CPA)
Prepaid Value and Membership Passes purchased on Candibean are governed by the following rules:
- 3-Year Statutory Validity: All closed-loop Prepaid Value remains valid for at least three (3) years from the date of acquisition in strict compliance with Section 63 of the CPA.
- Non-Convertible to Cash: As a closed-loop entertainment platform, Prepaid Value cannot be surrendered, redeemed, or withdrawn for physical cash, bank EFTs, or external card payouts.
- Membership Passes & Pay-As-You-Go Fees: Monthly pass fees (Starter Pass at R25/month and Premium Pass at R50/month) and the 10% Pay-As-You-Go platform allocation fee cover payment gateway processing and platform concierge access and are non-refundable once the pass period or Prepaid Value allocation has been provisioned. You may cancel a recurring monthly pass at any time inside the app so it does not renew for the following billing cycle.
5. Dispute Submissions & Assistance
To submit a cancellation request, report an event postponement, or inquire about a transaction:
- Refunds & Disputes Desk: support@candibean.co.za
- Legal & Compliance Inquiries: info@candibean.co.za
- Instant Prepaid Value Reflection: All approved adjustments and POT refunds reflect automatically in your in-app Candibean Prepaid Value balance.